Last Updated: August 13, 2026

At Rod & Rails, we want you to be satisfied with your purchase. If you need to return an item, please review the conditions below.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition.
• In its original packaging, where applicable.
• Returned with any accessories or parts that were included with the order.

Items that have been used, damaged after delivery, modified, or altered may not be eligible for a return.

Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the 30-day return period.

The customer is responsible for the return shipping costs for change-of-mind returns.

The original shipping cost, if any, is not refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For an item that is confirmed to be damaged, defective, or incorrect, Rod & Rails will cover the return shipping or replacement shipping costs.

Depending on the situation, we may provide a replacement, replacement parts, or a refund.

Please provide photographs and a description of the issue so we can assess the problem and determine the appropriate solution.

Custom Orders

Custom-made or specially modified products may not be eligible for return because they are produced according to the customer's specific requirements.

If a custom item arrives damaged, defective, or incorrect, please contact us and we will work with you to resolve the issue.

How to Request a Return

Before sending an item back, please contact us to request return instructions.

Please do not send a return to an address without receiving return instructions from us first.

Phone: +1 (617) 518-4512
Email: rodrailinteriors@gmail.com

Refunds

Once a return is received and approved, refunds are issued to the original payment method within 5 business days.

Your payment provider may require additional time for the refund to appear in your account.

For approved change-of-mind returns, the original shipping cost is not refundable and the customer is responsible for return shipping.

For approved damaged, defective, or incorrect items, Rod & Rails will cover the applicable return or replacement shipping costs.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, we may offer a replacement instead of a refund when appropriate.

If a replacement is approved, Rod & Rails will cover the applicable replacement shipping costs.

Contact

Rod & Rails
Operated by Crafen Interiors LLC
5830 East 2nd Street
Casper, WY 82609
United States

Phone: +1 (617) 518-4512
Email: rodrailinteriors@gmail.com