We warmly invite you to reach out to us today for any inquiries you might have. Whether you are seeking answers, aiming to resolve an issue, or simply wish to share your feedback with us, we are here to listen and assist. You'll discover a variety of convenient ways to contact us on our website. Your queries and opinions are invaluable to us, and we look forward to connecting with you.
-
Email us at: rodrailinteriors@gmail.com
-
Call us at: +1 (617) 518-4512
Contact us
Customers are responsible for return shipping costs for returns not related to a defect, damage, or incorrect item. If we provide a prepaid return label, the cost of the label may be deducted from the refund.
If your item arrives damaged, defective, or incorrect, Rod & Rails will cover the applicable return or replacement shipping costs.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Every item is made to order. Production typically takes 1–3 weeks. Once your order has been completed and dispatched, delivery usually takes 3–7 business days. Tracking information will be provided after shipment.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!